September 2, 2009

Mr. Brian Holloway
Seacrest Village, Inc.
1001 Center Street
Little Egg Harbor, NJ 08087

RE: Rose P.

Dear Mr. Holloway,

This is a letter of thanks for your favorable consideration of my mother's placement at Seacrest. I have to commend Ms. Velez also. I think she saw the panic in my face when I came from the other facility. She swiftly expedited my mother's return to Seacrest within the same day (August 21). I was amazed and exceedingly grateful. I understand, as a professional woman albeit in a different field, how cumbersome it can be to move a situation along so well. Thus, my compliments to you both. Your compassion and competence are remarkable.

You should know that Seacrest was my first choice from the beginning. When my mother was at the hospital, I would have gladly left it at that. I was only following the advice of our primary care physician, who seemed to prefer the other facility. Believe me when I tell you there is no comparison.

My family has a long history with your institution. My father, Edward Psolka, was one of your first residents in 1985. My mother has stayed with you and so did I for a brief recuperation last fall. It is comforting to know that Seacrest exists when we face the difficulties of illness and infirmity.

Again, thank you and Ms. Velez for your efforts.

Sincerely,

 Rosalinda P.

Dear Holloways,

Thank you for your note of sympathy on the passing of me dear friend Marjorie while at your facility.

Now that I have my head together, I would be remiss if I did not thank you for providing a wonderful room for us in Marjories last days.

Please know how wonderful that was for me. In the past two months we have been in two hospitals and rehab facilities; Believe me when I say, “…your place and staff was the best.”

I would like to especially mention nurse Beverly on the afternoon shift, she was wonderful to Marjorie but also checked on me.

During her last days of her life, Marjorie was surrounded by loving care.

Again , thank-you.

Sincerely,

Patty K and Family

Dear Mr. Holloway,

We are writing this letter to express our sincere gratitude and appreciation for the wonderful job your staff did in caring for our father, Vincent G, who recently passed away.

We have been to various nursing homes and none can compare to your facility. Everyone was very pleasant, happy and accommodating when it came to patient care. Whenever we called Rachel or Jeannie, they always returned our phone calls and tried to help us in any way they could.

In addition, Terry, the Receptionist at the front desk, was very helpful and always pleasant to deal with. Moreover, whenever we called the nurses' station on the 3rd floor, everyone who answered were more than happy to get my Dad out of his room and wheel him to the phone. And finally, Lisa and Emily, Nurses, who cared for my Dad in his final days, did a great job of keeping him comfortable and happy. Also, whenever we visited, my Dad always looked clean and well cared for and the facility had a clean fresh smell to it.

We just wanted to let you know that we do appreciate everything your staff did to help my Dad and our family and we want you to extend our gratitude to your very efficient staff. We can now understand the reason why you received all of those awards.

Sincerely,

Patty K and Family

Dear Mr. Holloway,

My name is Cathy Hooper. I am an RN with Heartland Hospice. I am currently caring for one of your residents on the 3rd floor. My job takes me to many facilities to care for residents at the end of life. I do not usually write letters to the administrators, but felt compelled to write to you.

Although all of the staff I have worked with on the 3rd floor at Seacrest Village have been very good, are three employees who stand out as exemplary role models of their profession.

Lisa Rivera, LPN is not only a highly competent nurse, I have observed her going the "extra mile" for all of her residents. It is obvious that she views her career as more than just a job. She is always pleasant and loving and obviously not only enjoys her employment at Seacrest, I have observed her giving of herself in numerous and unselfish ways to residents and families.

Dawn Fryer, CNA is another wonder example for her profession. She approaches each resident in a manner that demonstrates that she knows them well and that allows her to individualize her approach and care based on the residents unique characteristics.

I believe that leadership sets the tone for each unit. Sandy Valois RN is integral in creating an atmosphere that allows these individuals to practice their profession at such a high level. As you are well aware, the 3rd floor houses the most challenging of residents. Through the leadership of Ms. Valois and the example of Ms. Rivera and Ms. Fryer, Seacrest sets, and meets a high standard of care that each and every one of the residents deserves.

I would be remiss if I did not mention your receptionist Terri Gay Snyder. She sets the tone for everyone who enters your wonderful facility and her welcome is always pleasant and helpful. She provides a wonderful first impression for all who enter.

Kudos to you and those I have mentioned as well as the many others that I have not yet had the privilege of meeting!

Sincerely,

Kathy Hooper, RN, BA, CALA
Heartland Hospice